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Standards against child sexual abuse and exploitation (CSAE)

Application: Estia mobile application and Estia online management dashboard
Last updated: 15 May 2026
Operator: Marios Messios
Contact email: info@studio3dx.com
Safety reports: info+safety@studio3dx.com

Estia is a community coordination platform. We have zero tolerance for child sexual abuse and exploitation (CSAE), including child sexual abuse material (CSAM), grooming, sexualisation of minors, and any conduct that facilitates harm to children.

This page describes our published standards, how we prevent and respond to CSAE, and how to report concerns.

1. Scope

These standards apply to all use of Estia, including:

  • the Estia mobile application;
  • the Estia online management dashboard;
  • user-generated content (reports, messages, images, profiles, and similar submissions);
  • communications between users, volunteers, council staff, and administrators; and
  • content published by councils, organisations, or other deployers through Estia.

They apply to all users regardless of role, including members of the public, residents, visitors, volunteers, council staff, and administrators.

2. Prohibited conduct

The following are strictly prohibited on Estia:

  1. creating, uploading, storing, sharing, soliciting, or linking to CSAM or any sexual content involving a minor;
  2. grooming, enticement, or sexual communication directed at a minor;
  3. sexualising, exploiting, or endangering minors in any form;
  4. trafficking, coercion, or facilitation of CSAE;
  5. using Estia to identify, contact, or target minors for harmful purposes;
  6. attempting to evade detection, reporting, or law-enforcement action related to CSAE; and
  7. any other conduct that constitutes or facilitates CSAE under applicable law.

These prohibitions are in addition to our Terms of use, which prohibit unlawful, exploitative, sexually explicit, and harmful material.

3. Prevention

We take reasonable steps to reduce CSAE risk on Estia, including:

  • Policy and design — Estia is intended for civic coordination, not open social networking among minors. Features are scoped to community reporting, alerts, events, and related municipal functions.
  • Acceptable use — Our terms prohibit sexually explicit, exploitative, and harmful material. Councils and deployers are expected to configure access and moderation in line with applicable law.
  • Technical measures — Where appropriate, we use industry-standard safeguards (such as access controls, logging, and abuse-detection tooling) and review practices for high-risk content types.
  • Personnel — Staff and contractors with access to user data or moderation tools are expected to follow confidentiality and safety obligations.

No system is perfect; users and deployers share responsibility for lawful, safe use.

4. Detection and moderation

When we become aware of suspected CSAE on Estia, we:

  1. Prioritise safety — treat reports involving minors as urgent;
  2. Preserve evidence — retain relevant records as required for investigation and legal compliance, subject to our Privacy policy;
  3. Remove or restrict access — disable accounts and remove or block content that violates these standards, where technically and legally permitted;
  4. Escalate — notify competent authorities and organisations (such as NCMEC in the United States or equivalent national bodies elsewhere) where required by law or appropriate to the jurisdiction;
  5. Cooperate — respond to valid legal requests from law enforcement and regulators.

Councils and deployers using Estia for their communities are responsible for moderating content within their deployments in accordance with applicable law and these standards.

5. Reporting CSAE

If you believe CSAE is occurring on or through Estia, report it immediately.

Email (preferred): info+safety@studio3dx.com

Include, where safe to do so:

  • a description of the concern;
  • relevant usernames, council or area names, dates, and URLs or screenshots; and
  • your contact details if you are willing to be contacted for follow-up.

If someone is in immediate danger, contact local emergency services first, then report to us.

You may also report to your national hotline or law-enforcement agency. In many jurisdictions, reports can be made to organisations such as:

6. Law enforcement and regulatory contact

Law enforcement and regulators may contact us at info+safety@studio3dx.com with details of the request, jurisdiction, and urgency. We will respond to valid legal process in accordance with applicable law.

7. App store and platform compliance

Estia’s mobile applications are distributed through platform app stores. We comply with applicable platform policies regarding CSAE, including providing this publicly accessible statement of our standards.

8. Updates

We may update these standards from time to time. The “Last updated” date at the top of this page indicates the latest revision. Material changes will be reflected on this page.

9. Related policies