Support
Need help with the Estia app or dashboard? Our team is happy to assist with technical issues, account questions, and general product enquiries.
Contact us
Email us and we will get back to you as soon as we can, typically within a few business days.
What we can help with
- Signing in, account access, and notification settings
- Reporting bugs or unexpected behaviour in the app
- Questions about how Estia features work
- Accessibility or usability feedback
Before you email
Including a few details helps us respond faster:
- The email or phone number linked to your account
- Your device type and operating system version
- A short description of what you were trying to do
- Screenshots, if relevant
Other requests
- Council or local issues — announcements, reports, and help requests are usually handled by your participating council or organisation. Contact them directly for local policy or service questions.
- Emergencies — Estia does not replace official emergency services. In an urgent or life-threatening situation, contact the emergency services for your area immediately.
- Privacy and data deletion — for privacy questions or account deletion requests, email info+privacy@studio3dx.com or follow the steps on our data deletion page.
- Councils interested in Estia — for demos and partnership enquiries, email hello@estiacy.com.
You can also review our terms of use and privacy policy.